Support
Need a hand with Preferd? We’re happy to help — most questions are answered within one business day.
Email us and we’ll get back to you, usually within 24 hours on business days.
[email protected]Before you write
To help us resolve things faster, please include your store domain (e.g. my-store.myshopify.com), what you were trying to do, and a screenshot if relevant.
Frequently asked
Does Preferd change my store automatically? No. AI suggestions only reach your store after an explicit action: you apply an individual suggestion after reviewing it, or you confirm a Bulk optimize run. Bulk optimize then applies its generated suggestions without individual review. Applied changes can be reverted within 30 days.
Will it access customer or order records? No. Preferd does not use Shopify's Customer or Orders APIs and receives no customer ID, order ID, contact details or payment details. When AI traffic measurement is active, its storefront pixel records de-identified visit and conversion events. The dashboard aggregates those events to report AI-sourced traffic and revenue.
How do I cancel? Cancel anytime from the Pricing page in the app or from your Shopify admin. Billing stops at the end of the current period.
What happens to my data if I uninstall? We permanently delete your store’s data. See our Privacy Policy.
Legal
Read our Privacy Policy and Terms of Service.